Daniela Dias

Instituto Superior de Contabilidade e Administração de Lisboa.

Pos-Graduation in Management and Entrepreneurship 

Final Grade 17 / 20

​2013 - 2014

 

Main Modules: Business strategy and internationalization, Marketing plan and sales management, New management models and entrepreneurship, Business governation, Knowledge management and innovation, Financial analysis and value creation, Logistics and management of business networks, among others

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Escola Superior de Tecnologia e Gestão de Viseu.

Bachelor Degree in Tourism

Final Grade 16 / 20

​2010 - 2013

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Main Modules: Marketing, Communication management, Accounting, Hospitality management, Economics, Human resources management, Event organisation and management, among others.

 

 

Accountant

Park Hyatt Zurich

​January 2022 - Present

 

Interim Purchasing Manager (August 2022 till December 2022)

Payments posting, allocation and refunds control.

Conduct month and year end closing processes (departmental accruals, journal vouchers and reconciliations).

Ensure timely bank payments.

Control and forecasting of multiple revenue centers.

Project management for larger company purchases.  

Financial analysis and direct reporting to the Director of Finance.

Month and year closure (accruals, reconciliations) for PHZ and Owners book.

F&B inventory control.

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Accounting Clerk

Park Hyatt Zurich

​January 2020 - December 2021

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Income auditor and accounts receivable controller.

Responsible for contracts management and IT projects.

Payments posting, allocation and refunds control.

Book the consolidated general cashier transactions and control of the employees cash floats, postings and overages and shortages.

Prepare and issue invoices. 

Control and payment of travel agencies commissions.

Preparation of departmental accruals, journal vouchers and reconciliations.

Training new team members.

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F&B Administrative Assistant

Park Hyatt Zurich

​June 2019 - December 2019

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Responsible for reservations and menus.

Preparation of the daily revenue reports for the F&B Manager.

Purchasing and control of departmental stock and organization of the materials needed in order to reduce the waste. 

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Waitress At The Lounge

Park Hyatt Zurich

​September 2017 - November 2018

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Responsible for the Guest Experience Management Program.

Optimization of service standards and department trainings.

Preparation of Food and Beverage menus.

Handling of guest complaints.

Order and control of department stock and organize the materials needed in order to reduce the waste. 

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Room Service Waitress

Park Hyatt Zurich

​November 2016 - September 2017

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Responsible for leading the shift, working both shifts (day, evening and night).

Supporting in the elaboration of the marketing plan for the department.

Refill and controll expiring dates in minibar and deliver excellency in each in room dining experience according with each guest preferences and Hyatt standards.

Preparing training documents.

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Waitress At Regency Club Lounge

Hyatt Regency London - The Churchill

​June 2015 - November 2016

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Guest Experience Management Ambassador at the Regency Club Lounge;

Responsible for managing  the shift in team leader absence, and making sure the standards are followed;

Updating guest preferences profiles to provide a personalized attention and experience to each guest;

Helping other departments when required (Banqueting, Montagu Restaurant, Room Service);

Attend to guest requests and make sure their needs are satisfied;

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Packing Assistant

Tateossian Ltd, London

​October 2014 - September 2015

 

Maintaining stock of boxes, guarantees and other packaging materials;

Packing the customer’s orders according to the company standards;

Quality control of the jewellery (silver, gold, diamonds and rare stones);

Working closely with the shipping team, orders coordinator, marketing and sales and stock manager to meet deadlines and standards;

Training new packing assistants according to the company standards; Answering and replying emails;

Helping in different sections when necessary (specially stock management and stock organization);

Actively involved during stock-take periods.